They're comparing you at midnight
Families research before they ever pick up the phone. If your website only says “call us for pricing,” they call the home that showed them a number.
Why now
The families changed. Most funeral software didn't.
63%
is the projected U.S. cremation rate for 2025, more than double the burial rate.
82%
is where cremation is projected to be by 2045, with burial falling to 13%.
36%
of NFDA member funeral homes already offer online cremation arrangements. Another 25% plan to within four years.
15,401
funeral homes operate in the U.S., and about three in four are family or privately owned.
Sources: NFDA 2025 Cremation & Burial Report and NFDA industry statistics.
The problem
Families moved online. The back office never did.
Most independent homes run on a phone that never stops ringing, a binder that never closes, and software nobody enjoys. Meanwhile, families are making up their minds before they call.
Your directors retype everything
Authorizations, permits, death certificates and statements, copied between a binder, a spreadsheet and software from another decade.
Families drift away after the service
Aftercare slips when it lives in someone's head, and so do the pre-need conversations that keep a home healthy for generations.
The product
Everything your home runs on, in one calm place.
Cairn replaces the binder, the whiteboard and the three logins. Families get a gentle, honest way to plan. Your staff gets their evenings back.
Online arrangements, under your name
Families choose a service, make it personal, see every price and e-sign from home, at any hour. At-need and pre-need, in your colors, linked from the website you already have.
One board for every case
From first call to aftercare, with the next task always in plain sight.
Paperwork that fills itself in
Statements of goods and services, cremation authorizations and permit details, drafted from the arrangement and e-signed.
Memorial pages that earn
Obituaries, tribute walls, livestream links and flower orders on pages families actually share.
Payments and plans
Deposits, payment plans and insurance assignments, tracked against every case.
Aftercare on autopilot
Gentle check-ins at 30 days, six months and every anniversary, sent in your name.
How it works
From a 2 a.m. search to a service done right.
- 01
A family finds you
They open your website and choose “Plan online.” Real options, real prices, no pressure.
- 02
They plan at their own pace
They choose a service, make it personal, review an itemized statement and sign. They can stop and come back anytime.
- 03
Your board lights up
The case lands in “New” with every detail filled in and the next tasks already lined up for your team.
- 04
You do what only you can do
Call the family. Care for their person. Lead the service. Cairn handles the follow-up.
Progress saved
Come back whenever you're ready. Your director can see where you left off.
For families
Built for the hardest week of someone's life.
Every screen is written to be gentle, plain and honest. No upsells, no countdown timers, no fine print. Just clear choices and a person nearby.
- Plain language, never industry jargon
- Itemized prices straight from your General Price List
- Save and come back, on any device
- A real person one tap away, day or night
The math
What online arrangements are worth to your home.
Move the sliders to match your home. The numbers update as you go.
Families who would otherwise choose a home that lets them plan online.
Added revenue each year
$58,500
- Extra families
- 9
- Staff hours back
- 360
- Return on Cairn
- 13x
Estimates only. Assumes staff time is worth $30 an hour, Cairn saves about 40% of paperwork time, and compares against the Growth plan at $449 a month.
Live demo
Don't take our word for it. Plan a service, then run it.
Our sample funeral home, Hollis & Daughters, is open. Arrange a service the way a family would, then switch to the director's board and watch it arrive.
Step one
Be the family
Choose a service, make it personal and sign, in about three minutes.
Start an arrangementStep two
Be the director
See every case, check off paperwork and move families through each stage.
Open the case boardPricing
One flat price. No per-case fees.
Every plan includes unlimited staff, unlimited families and a price list we set up for you.
Founding partner pricing: the first 50 homes lock in 30% off for life.
Independent
For single-location homes serving up to 150 families a year.
$249per month
- Online arrangements and e-signatures
- Case board and task checklists
- Memorial pages with tribute walls
- Your price list, set up for you
- Email support
Growth
For busy homes that want every family and every dollar accounted for.
$449per month
- Everything in Independent
- Deposits, payments and payment plans
- Pre-need planning online
- Automated aftercare
- Livestream and flower orders
- Priority phone support
Group
For family firms and groups running several homes under one roof.
Customfor two or more locations
- Everything in Growth
- Reporting across every location
- Shared price lists and staff
- A dedicated success manager
- Full history moved from your current system
FAQ
Questions funeral directors ask us.
Something else on your mind? Ask us anything on your demo call.
Will families really arrange a funeral online?
Many already start online, especially for cremation. Cairn doesn't replace your director, it gets families to you sooner. Every online arrangement is followed by a personal call, and nothing is final until you've spoken.
Does showing prices online put us at a disadvantage?
Families who see honest prices up front tend to trust you more, not less. Cairn uses your own General Price List, so what families see online matches what you'd hand them in the arrangement room.
How long does it take to get set up?
Most homes are live within two weeks. We build your price list, packages and paperwork for you, then train your staff in a single afternoon.
Can we keep our current website?
Yes. Add a “Plan online” button to the website you already have, or let Cairn host your arrangement and memorial pages for you.
What happens to our existing cases and records?
We move your active cases, families and price list over for you. On the Group plan we also bring across your full history from your current system.
How is family information protected?
Everything is encrypted in transit and at rest, every staff member has their own login and permissions, and every change to a case is recorded.
Do you take a cut of our revenue?
No. You pay one flat monthly price. Card payments are passed through at standard processing rates, with nothing added on top.
Book a demo
See Cairn with your own price list.
Thirty minutes, one funeral director to another. Send us your General Price List before the call and you'll see exactly what your families would see.
- A walkthrough built around your home
- Your price list, already set up in Cairn
- No obligation and no sales pressure
Founding partner pricing: the first 50 homes lock in 30% off for life.